Launching Fall 2026
Acoustic intelligence for
Amazon Connect
Always-on silence detection, talk patterns, and real-time call visibility. Behavioral scoring, tunable thresholds, and live dashboards — all from acoustic signals. No transcription. No recordings stored.
From $0/mo · 1,000 minutes free forever · No overage charges
What Jaypaper does
The behavioral layer Contact Lens doesn't have.
Acoustic signal, not words
Voice activity detection on raw audio. We measure speech presence, silence, crosstalk, and timing patterns — never the content of a conversation.
No recordings stored
Audio is analysed in real-time and discarded. No transcripts, no recordings. Caller ID is only stored when your organisation opts in.
Rich per-call detail
Expand any call for a full breakdown: behavioral score, talk timeline showing who talked when, interruptions, silence events. Per-call scoring with tunable weights that recompute live.
Every call, all the time
Always-on monitoring across every call — not just flagged ones. Real-time silence detection, crosstalk alerts, and talk pattern analysis.
5-minute setup
Deploy one CloudFormation template. Install a contact flow module. That's it — no agent desktop changes, AI is built in.
Deterministic and tunable
No model drift, no hallucination. Every score is reproducible and explainable. Supervisors own the thresholds — adjust sensitivity, weights, and criteria to match your team's standards.
How it works
Deploy our template
Run our CloudFormation template in your AWS account. Creates the integration resources and grants Jaypaper read-only access. Install our contact flow module in Connect. ~5 minutes.
Jaypaper processes your calls
Acoustic signals are analysed in real-time — speech presence, silence, crosstalk. No recordings leave your account.
See your calls live
Real-time dashboard with behavioral scoring, talk timelines, and silence detection. Expand any call for full metric breakdown. Tunable thresholds let you define what "good" looks like for your team.
Architecture
Your data stays in your AWS account. Jaypaper only reads the acoustic signal.
Your AWS Account
Amazon Connect
↓ audio (KVS)
Kinesis Video Streams
↓ agent events (KDS)
Kinesis Data Stream
~$11/mo
Jaypaper
Voice Activity Detection
↓
Real-time Analytics
↓
Behavioral Scoring
You
Live Dashboard
Call Timelines
Tunable Thresholds
Scores update live, every call
Privacy by architecture
Jaypaper processes acoustic features only — speech presence, energy levels, timing patterns. No recordings are stored. No transcripts are generated. No words are captured.
- ✓The “meaning” of the call is never stored
- ✓No recordings or transcripts — Caller ID opt-in only
- ✓Customer owns their Kinesis stream — revoke access anytime
- ✓Less liability, less exposure, same operational insight
Stay in the loop
We're launching fall 2026. Get notified when early access opens — no spam, just launch updates.
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